SCT, Malvern, Pennsylvania, U.S., has brought 24/7 Web access and convenience to Nebraska Public Power District (NPPD), the state's largest electric utility. SCT's e-business solution for the utility industry, Banner Customer Web Access (CWA), went live on May 18, 2001.
NPPD has been operating the SCT Banner Customer Management Suite to improve customer billing and service functions since 1999. Banner CWA enables more than 85,000 customers to view billing and consumption information and to make payments online. Customer service representatives are available to answer questions via e-mail, the Internet or NPPD's call center.
Circle 204 on Reader Service Card