Consolidated Edison of New York has implemented BillMatrix® Payments from Fiserv. The solution enables online bill payment and interactive voice response (IVR) payments via phone for customers of Con Edison. With BillMatrix Payments, Con Edison customers benefit from a full spectrum of credit and debit card payment options, including Visa®-branded cards, an option not previously available.
“Our customers value convenience and choice, and with BillMatrix Payments from Fiserv, we are able to deliver more of the payment options our customers want,” said Joe Duggan, a manager in Con Edison’s Strategic Applications Department. “The addition of Visa-branded cards as a payment option has been particularly well-received by our customers.”
The Seventh Annual Billing Household Survey from Fiserv shows that consumers use an average of three different payment methods each month to pay bills – with 73 percent using two or more. Credit cards are listed as one of the top funding options for consumers paying at a biller’s website.
The BillMatrix Payments solution also provides customers with more control over their payments. Con Edison customers now have an extended payment cut-off time, giving them additional hours to submit their payment and still have it be credited on the same day.
“Today’s consumers are more satisfied when they have access to secure, convenient and mobile friendly bill payment options that meet their busy lifestyles,” said Robert R. Craig, senior vice president, Biller Solutions, Fiserv. “By teaming with Fiserv, Con Edison can offer their customers efficient bill payment capabilities within an elegant, simple user interface.”
With the broadest, single-source range of billing and payment solutions, Fiserv enables companies to support all billing and payment channels, which include company websites, mobile devices, financial institution websites, walk-in, and print and mail. According to Aite Group, Fiserv is the largest provider of electronic bill presentment, electronic bill payment and walk-in bill payments in the U.S., processing more than one billion transactions annually. The company also distributes electronic bills (e-bills) through a network of nearly 4,000 financial institutions.
