BRIDGE Energy Group has announced the results from its 2012 Utility Industry Survey on Business Intelligence (BI)/Analytics.
BRIDGE surveyed more than 14,000 utility employees about their views and experiences in analytics, business intelligence and/or big data. Results show that 53% of respondents are challenged with immature BI/Analytics capabilities, while 79% indicate the availability of knowledgeable staff and the integration of related systems as top issues hindering BI/Analytics improvements. 91% of respondents, however, indicated that their organizations are planning BI/Analytics projects in the coming one to two years.
"Utilities are undergoing a rapid transition from an electromechanical to a digitized, smart grid world. Opportunities ranging from outage reductions to delivering consumer centric services are now possible due to the availability of new data from across the utility supply chain," said David E. Olsson, CEO of BRIDGE Energy Group.
The disconnect between resource availability and planned business intelligence projects presents substantial challenges for utility managers responsible for making strategic business decisions. BRIDGE's survey highlighted several roadblocks that must be overcome before analytics can play a key role in improving utility operations and customer services.
"Analytics is more than just business queries," said Ethan L. Cohen, Practice Leader at BRIDGE. "Robust utility enterprise analytics is also about developing the dashboards, reports, search tools and technical insight to make and support value-driven decisions. This includes having the business processes and tools to capture the benefits of analytics."