Dear Mr. Bush,
I hope this finds you well. I recently came across your Hurricane Sandy supplement in the March 2013 issue of Transmission & Distribution World and found it an excellent read. I especially enjoyed the features on other utilities’ responses. I can’t help thinking that one major utility was left from your article. Atlantic City Electric, in southern New Jersey, was also badly hit by Hurricane Sandy. At the height of the storm, the utility had about 220,000 customers without power in the utility’s service territory.
During Hurricane Sandy, Atlantic City Electric ranked first in overall effectiveness of handling the emergency among the 31 utilities impacted by the storm, according to a recent J.D. Power and Associates 2013 Hurricane Sandy Responsiveness Study. Atlantic City Electric also developed a “greatly enhanced” response plan that requires the entire organization to serve as an incident management team during an emergency situation. The plan is strategic, process-oriented and focused on producing a constant stream of information for customers and all other audiences. It is a best practice that all three Pepco Holdings jurisdictions follow.
Courtney A. Nogas, Sr. Media Relations Manager
Pepco Holdings Inc.