Customer Service
Alliant Energy Sets Timeline for Restoring Power to Downtown Cedar Rapids
Alliant Energy on Friday set a timeline for restoring electric service to the flood-damaged downtown business district in Cedar Rapids. ...
NERC Issues Reliability Advisories on February Florida Outage
The analysis of the February 26, 2008 category four system disturbance in Florida has led to the release of three industry-wide reliability advisories, announced the North American Electric Reliability Corporation (NERC) on June 26....
FERC Examines Causes of, Responses to Rising Electricity Costs
Higher fuel prices, increased capital costs and continued uncertainty about climate policy are helping fuel the rising costs of electricity faced by consumers across the country, the Federal Energy Regulatory Commission ...
FERC Approves Reliability Standard Violation Severity Levels
The Federal Energy Regulatory Commission completed the penalty-setting matrix for violations of mandatory electric reliability standards when it approved assignments of “Violation Severity Levels” proposed by the North American Electric Reliability Corporation (NERC) for the 83 FERC-approved reliability standards. ...
Historic Energy Efficiency Program Gets Underway in NY
The New York State Public Service Commission has today commenced its historic Energy Efficiency Portfolio Standard (EEPS), a far-reaching, ground-breaking energy efficiency initiative that seeks to reverse the pattern of ever-increasing energy use in New York by reducing electric usage ...
Hydro One Leverages Smart Grid for Multiple Customer and Business Applications
Hydro One has announced that, together with Hydro One Brampton, it was poised to meet the half-million mark in installing smart meters for its customers across the province. In addition to meter deployment, the Company is making advances in realizing its vision of a smart grid. ...
ComEd Announces Enhanced Communication Protocol for Local Governments
Ahead of this year's storm season, ComEd has enhanced its communications with Northern Illinois municipalities to increase collaboration, service coordination and information sharing. ...
NERC Enforces Compliance with Electric Reliability Standards
The North American Electric Reliability Corp. (NERC) will submit the first set of violation notices in the United States to the Federal Energy Regulatory Commission (FERC) today for approval under Section 215 of the Federal Power Act....
Electric System Reliability Improving in Kentucky
Kentucky electric customers whose power goes out are seeing the lights come back on more quickly than in the past, according to data collected by the Kentucky Public Service Commission (PSC)....
PECO Completes 80 Projects to Prepare for Peak Demand Season
As summer quickly approaches and the region braces for the season’s first heat wave, PECO said it has completed its critical infrastructure projects to ensure it meets peak electric demand during summertime. ...
New Initiative to Explore Smarter Electric Grid for Illinois
A new public-private collaboration is exploring how smart grid technology may bring the people of Illinois more reliable electric service and a cleaner environment, while holding down costs of electric services...
Half of Internet Users Pay a Monthly Bill Online
According to the latest E SOURCE market research study, 51% of Internet users in the U.S. and Canada now pay at least one monthly bill online. ...
Southern California Edison to Implement 40-MW C&I Demand Response
Southern California Edison (SCE) has contracted Comverge Inc. to implement a Virtual Peaking Capacity (VPC) program of up to 40 MW....
China Expects Power Shortages Amid Surging Demand
China could suffer electricity blackouts this summer in its eastern, southern, and central areas as demand rises ahead of supply, a senior official of the power regulator has warned. ...
PG&E Offers Smart Meter Data Access
Pacific Gas & Electric (PG San Francisco, California, U.S.) has selected Aclara Software (Hazelwood, Missouri, U.S.) to provide its customers with access...
Let There Be Light
Our Energy Future is in Flux Right Now, Regardless of Your Take on Global Warming. We are seeing an incredible push by both consumers and regulators for...
After the Storms
Severe Storms In 2006 and 2007 Knocked Out Power to More Than 1.5 Million Utility Customers in the Ameren (St. Louis, Missouri) service territory. These...
Honeywell's Night Shift Program Reduces Peak Cooling Demand by up to 95%
Honeywell (Minneapolis, Minnesota, U.S.) has announced a $4.25 million permanent load-shifting program with Southern California Edison (SCE; Rosemead,...
Progress Energy Carolinas Prepared for 2008 Hurricane Season
Hurricane season begins June 1, and experts predict 2008 will be active. ...
Duke Energy Indiana Proposes Sweeping Modernization of Its Power Delivery System
Duke Energy Indiana has proposed a sweeping modernization of its power delivery system including the installation of more than 800,000 new digital "smart meters" -- one for virtually every home and business in each of the 69 counties served by the state's largest utility....
Oncor to Propose Major Advanced Technology Deployment
Oncor Electric Delivery Co. LLC (Oncor) announced that it will implement one of the broadest deployments of technology on an electric grid in the nation with its proposal to install more than 3 million advanced technology electric meters throughout its delivery system by 2012. ...
China's Power Regulators Announce Emergency Response to Secure Power Supply
The State Electricity Regulatory Commission (SERC) has activated its highest possible emergency response and promised all-out efforts to restore power disrupted by a 7.8-magnitude earthquake that hit the southwestern Sichuan Province, the worst in more than three decades. ...
Quake Affects Grid, Power Plants in Southwest China
Six transformer substations shut down, and five power plants were disconnected from the power grid after a major earthquake in southwestern Sichuan Province on Monday, State Grid said. ...
PECO Crews Respond to Violent Spring Storm
PECO crews continue to restore electric customers to service as the spring’s first strong wind and rainstorm knocked out service to more than 50,000 electric customers. ...
Texas Pilot Project Offers Insight into Impact of Electricity Deregulation
A pilot effort by six Texas communities to bring lower electricity rates to residents received a lukewarm response from electricity providers, demonstrating how deregulation and current state law is not benefiting all Texans....
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