Customer Service
Strikes in Greece Leading to Power Disruptions
A strike by workers at Greece's utility, Public Power Corp., would lead to electricity supply disruptions across the country on Tuesday, according to a Reuters report....
Con Edison Restorations Continue After Northeast Storm
Con Edison continues responding to outages caused by the most destructive rain and wind storm to hit the New York area in memory. ...
Blackout Strikes Chile
Two weeks after a massive 8.8-magnitude earthquake struck Chile, a blackout has knocked out power to 90 percent of the country, according to a CNN report. ...
Global Study: Consumers Reject Less Energy Use to Reduce Reliance on Fossil Fuels and Energy Imports
Three out of four consumers are concerned by energy and climate change issues, but nearly two thirds say that using less energy is not the answer to reducing reliance on fossil fuels or foreign energy supply, according to global research by Accenture. ...
Power Cable Reliability Expert to Receive 2010 IEEE Herman Halperin Electric T&D Award
Carlos Katz, an engineer whose pioneering and vital research on moisture prevention in power cables has extended product life and saved utility companies substantial money worldwide, is being honored by IEEE with the 2010 IEEE Herman Halperin Electric Transmission and Distribution Award. ...
NERC, FERC, FRCC Reach Agreement Regarding 2008 Florida Outage
The North American Electric Reliability Corp., the Federal Energy Regulatory Commission, and the Florida Reliability Coordinating Council have reached an agreement regarding the role of the FRCC Reliability Coordinator in the Feb. 26, 2008, power outage that left nearly one million homes and businesses in the state without electricity. ...
Edison Electric Institute Presents Recovery Awards
The Edison Electric Institute has announced the winners of the 2009 Emergency Response Awards ...
Poll Says Consumers Have Little Awareness of Smart Grid and Smart Meters
Utility companies across the U.S. are committing billions of dollars in projects to upgrade the electric grid and install new meters in homes and businesses. Yet two thirds of Americans have never heard the term Smart Grid (68%) and 63% have not heard of Smart Meter....
Electric Provider to Offer True Pre-Paid Electricity with Real-Time Pricing in Texas
Nations Power is providing pre-paid and real-time pricing for electricity to customers in Texas. ...
FPL Reports Strong Reliability in 2009; Outlines Plans for Infrastructure Improvements in 2010
In a filing with the Florida Public Service Commission today, Florida Power & Light Co. reported delivering another year of outstanding reliability for customers in 2009 and outlined plans for continued investment in reliability and storm preparedness in 2010....
Southern Utilities Aid Washington D.C. Area Utilities with Virtual Call Center
Washington D.C. utility Pepco used the Mutual Assistance Routing System (MARS) from Twenty First Century Communications to receive power outage call center assistance from another utility. ...
Reliant Employees Put Energy Into Emergency Response Training
If disaster strikes, Reliant Energy employees are ready to provide critical support to neighbors, law enforcement and other emergency responders in the greater Houston area. ...
Canada IESO Predicts High Reliablity for Ontario
Nearly 2600 MW of new and refurbished supply is scheduled to come into service over the next 18 months, resulting in a positive outlook for the reliability of Ontario's electricity system, said the Independent Electricity System Operator in its latest 18-Month Outlook. ...
DOE Announces $8 Million to Support Local Energy Assurance Planning Initiatives
Energy Secretary Steven Chu has announced that the Department of Energy is making selection of awards for more than $8 million to 43 cities and towns across the country to develop or expand local energy assurance plans that will improve electricity reliability and energy security in these communities. ...
Allegheny Power Restores Service to Record 477,000 Customers after Devastating Snowstorms
Allegheny Power restored electric service to more than 477,000 customers impacted by the recent snowstorms – the largest restoration event in company history....
Electricite d'Haiti Has Restored Power to Section of Port Au Prince
The Haitian Economic Development Foundation last week announced that Electricite d'Haiti, the government-owned electric utility, had restored electrical power to a section of earthquake-ravaged power. ...
Oncor Close to Completing Storm Repairs
Power outages in the Dallas/Fort Worth area fell to less than 40,000 yesterday afternoon, down from 52,000 at 5 a.m., as Oncor approached completing storm repairs....
Blizzard of 2010’s One Two Punch Severely Damages PECO’s Electric System
The second major snow storm of the week in Pennsylvania – which dumped nearly two feet of wet heavy snow on the region, created major road closures, brought whipping wind gusts, and wreaked havoc across the area – damaged electrical equipment and created massive power outages for PECO customers well into the early morning hours on Thursday, long after the snow stopped falling....
BGE Restores Electric Service to Nearly All Affected Customers
Baltimore Gas and Electric Co. has restored electric service to the vast majority of customers affected by last Friday’s historic snowstorm, but advised customers that they could experience new outages as another weather system is expected to bring significant snowfall to Central Maryland today and tomorrow....
Dominion Virginia Power Expects Most Storm Restoration to be Complete Tonight
Thousands of Dominion Virginia Power employees and contractors have worked around the clock through the weekend to restore electric service to 271,000 of the 287,000 customers whose electricity was interrupted by the record-breaking winter storm....
Report Shows Electric Utility Energy Efficiency Budgets Jumped 60% Over Past Two Years
A new report by the Consortium for Energy Efficiency (CEE), published in collaboration with the Institute for Electric Efficiency (IEE)and the American Gas Association, shows that electric utility energy efficiency budgets grew by 60 percent over the past two years, reaching $4 billion in 2009 – up from $2.5 billion in 2007. ...
About 212 Million “Smart” Electric Meters in 2014, Says ABI Research
Smart electricity meters are being deployed at an increasing pace, especially in North America and Europe. ...
J.D. Power: Overall Satisfaction With Electric Utility Providers Increases Substantially Among Businesses
Business customers of electric utility providers are considerably more satisfied in 2010, compared to 2009, due to marked improvements in corporate citizenship and power quality and reliability...
TVA Pioneers the Future of Monitoring
When a power system disturbance occurs, several questions come to mind: What caused the event to happen? When did the event happen? Where did the event...
HD Supply Utilities to Offer Energy Intelligence
HD Supply Utilities has partnered with Carina Technology to distribute Carina's Energy Intelligence solution to electric utilities in most areas of the...
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