Smart Customer / Smart Meter
PG&E Reaches Major Milestone, Installing 9 Millionth SmartMeter
Pacific Gas and Electric Co. today announced it achieved a major customer milestone, having recently upgraded more than 9 million meters to SmartMeter technology. ...
Reliability Demand Survey Finds Many Americans Have Low Tolerance for Power Outages
More than one-quarter of the American public believes they should never experience an electric power outage, unless there is an extreme weather event, including 34 percent of those living in the Northeast. ...
New England’s Power Grid Summer Outlook Announced
Under normal weather and system conditions, New England’s electric power supplies are expected to be adequate to meet regional demand this summer, according to ISO New England Inc., the operator of the region’s bulk power system and wholesale electricity markets. ...
ComEd Launches Interactive Outage Map and Smartphone App
Building on recent initiatives to improve communications, coordination and storm response, ComEd has announced two more ways in which it is putting technology to work to provide better and faster information for customers – a new interactive online outage map and a new mobile application for smart phones. ...
New Survey Shows Lack of Smart Grid Awareness is Hampering Adoption
A new PwC US survey and report titled Listening to the Heartland: Insights into a Customer-Centric Strategy for the Smart Grid found that most (58 percent) customers have not even heard of smart grid technology and those who have feel that they have very limited knowledge of the opportunities that the smart grid offers....
FirstEnergy Utilities Storm Restoration Process Supports Efficient Response to Spring Snowstorm
FirstEnergy Corp. utilities are responding to the spring snowstorm moving through portions of its service areas with an efficient and effective storm restoration process designed to return service to the largest number of customers as quickly as possible. ...
CPUC Approves Analog Meter Options for Edison, SDG&E Customers Who do Not Wish to Have Wireless Smart Meter
The California Public Utilities Commission has modified Southern California Edison's and San Diego Gas & Electric's advanced metering programs to include an option for those residential customers who do not wish to have a wireless smart meter installed at their location....
ComEd and Municipal Leaders Establish Initiative to Improve Storm Response
ComEd and municipal leaders from across ComEd’s service territory have announced a new collaboration to coordinate response and improve customer service during significant outage-related events by establishing Joint Operations Centers in communities throughout the utility’s service territory....
94 Utilities Honored with National Award for Reliable Electric Operations
Ninety-four of the nation’s more than 2,000 public power utilities earned Reliable Public Power Provider (RP3)1 recognition from the American Public Power Association for providing consumers with the highest degree of reliable and safe electric service....
Utility Customers Most Satisfied with High-Volume Website Functions, but Other Online Tools Create Challenges
Utility websites do particularly well in providing their customers with a satisfying online experience for reviewing account information online and scheduling payments, but new or more complex functions, such as setting up an account or finding information on how to save energy, are among the most difficult for customers to understand, according to the J.D. Power and Associates 2012 Utility Website Evaluation Study....
Energy Security Pros Believe Smart Meters Vulnerable to False Data Injection
nCircle has announced the results of a survey of 104 energy security professionals. ...
Oncor's New Power Outage Map Goes Live
fter much preparation to prove its capability, Oncor is launching a new interactive outage map in order to give customers what they've asked for – more information about power outages during storms. ...
PG&E Customers Can 'Compete to Conserve' with New Facebook App
Pacific Gas and Electric Co. customers can now share and compare their energy use with friends around the nation on Facebook with a new social energy application....
City Council Votes on GWP Smart Grid Opt-Out Option
The Glendale (California) city council unanimously voted on charging customers a fee of US$59 per billing period for having electric and water smart meters...
Raising the Standard for Customer Engagement
In 2011, Glendale Water & Power (GWP) completed installation of more than 120,000 smart electric and water meters, one of the utility's largest projects,...
NEMA Encourages Action to Expand Meter Socket Lifespan and Inspections
As utilities move toward two-way communications for meters and remote meter reading, the opportunity for inspection of meter sockets is expected to decline....
NERC Reports Loss of Reactive Power and Voltage Instability Most Likely Outcome from a Geomagnetic Disturbance
The highly complex, interconnected North American power grid has provided a long record of reliable, secure delivery of electric power. Industry has a...
KCP&L Receives EEI’S Emergency Assistance Award for Year-Round Efforts
The Edison Electric Institute recognized KCP&L with the association’s “Emergency Assistance Award” for its outstanding efforts in restoring electricity following one of the most severe weather years in our nation’s history, culminating with Hurricane Irene and a late-October snowstorm that swept across the Northeast. ...
Constellation Energy and Exelon Endorse Michigan Legislation to Expand Competitive Energy Market
Constellation Energy and its parent company Exelon today voiced strong support for legislation (HB 5503) introduced by Rep. Mike Shirkey (R-Clarklake) to expand competitive energy markets in Michigan and immediately address the pent up demand of more than 7,000 customers to choose their electricity supplier. ...
Dominion Virginia Power Earns 'Emergency Recovery Award' for Power Restoration Efforts
The Edison Electric Institute today honored Dominion Virginia Power with the association's "Emergency Recovery Award" for outstanding power restoration efforts in the wake of a major hurricane in August 2011...
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