AmerenUE Crew Comes to Customer's Rescue
Troy Galloway makes no bones about it: an AmerenUE Ellisville line crew that acted quickly and professionally is the reason he still has his hand. He...
Dominion Enhances Customer Care Center Capabilities
Dominion Virginia Power is improving the capabilities of its call centers to provide customers with all the information they need quickly and easily, no matter what language they speak. ...
FERC Reaffirms NERC’s Performance as the Nation’s Electric Reliability Organization
The Federal Energy Regulatory Commission has accepted the performance assessment of the North American Electric Reliability Corp. finding that NERC continues to fulfill its statutory and regulatory responsibilities as the nation’s electric reliability organization to develop and enforce reliability standards. ...
Detroit Edison Announces Tree-Trimming Schedule
Detroit Edison line-clearance crews will be working in 52 Southeastern Michigan communities in September and October, continuing their year-round effort to maintain service reliability by keeping trees and branches away from power lines. ...
TXU Energy Recognized for New Innovative Technologies in Customer Care
TXU Energy has recently been recognized by two leading publications, CIO Magazine and Computerworld, for its efforts to enhance customer service and deliver value through significant investments in new innovative technologies. ...
ComEd Proposes Plan to Modernize Illinois Electric System, Assist Low-Income Households
ComEd plans to propose an innovative approach to modernize the Illinois electricity system, stimulate economic development and create jobs. ...
PG&E Forms Advisory Group to Ensure SmartMeter Program Follows Best Practices for Customers
Pacific Gas and Electric Co. has formed the SmartMeter Technical Advisory Panel (TAP), a group of experts, regulators, business stakeholders and customers, to review the impact of PG&E's SmartMeter program on customers and help the utility follow best practices while rolling out the program across PG&E's service area. ...
NC's Public Power Communities Report No Power Outages From Hurricane Earl
Public power utilities monitored the progress of Hurricane Earl throughout the week and were prepared to quickly respond to any outages and are pleased to announce that none were experienced....
PSE&G Prepared for Hurricane Earl
Public Service Electric and Gas Co., New Jersey's largest electric and gas utility, is closely monitoring the track of Hurricane Earl and is prepared if the storm hits...
Top Utilities in Large Business Customer Satisfaction Announced
Silicon Valley Power, Portland General Electric, Florida Power & Light Co., and Tacoma Power took top honors in the 2010 E Source Gap and Priority Benchmark: A Survey of Utility Large Business Customers....
BT and Partners Propose Secure Long-Range Radio Solution for UK Smart Meter Rollout
BT, a networked information technology services provider, is backing long-range radio and the Sensus FlexNet AMI system for the U.K.'s smart metering...
Texas Study Confirms Accuracy of Itron Smart Meters
According to Itron, a recent study, requested by Public Utility Commission of Texas and performed by Navigant Consulting LLC, confirms the precision measurement...
To Restore Power Faster, UI Turns on ARCOS Automated Crew Callout and Resource Management System
Crew callout is a linchpin for emergency power restoration. Until recently, like most of the utility industry, The United Illuminating Co. (UI) of New...
Rules Don't Prevent Blackouts
In the June Quarterly Report, we explained how the North American Transmission Forum promotes the highest level of reliability in the operation of the...
Supply Chain Matters
The United States sets aside just seven days at the end of May to prepare for hurricane season, but for utilities that serve coastal communities, it is...
Detroit Edison Launches Online Power Outage Map
Detroit Edison is making it faster and easier for customers to get up-to-date restoration estimates when their power is out...
Pepco Outlines Reliability Enhancement Plan for Maryland
Pepco has outlined a six-point reliability plan that advances work on existing programs as well as initiates new activities....
Declining Electricity Prices Increase Customer Satisfaction in Texas
Declining electricity prices have led to an increase in overall customer satisfaction with residential retail electric service providers in Texas, according to the J.D. Power and Associates 2010 Texas Residential Retail Electric Provider Customer Satisfaction Study released today. ...
FirstEnergy Crews Assisting Pepco with Storm Restoration Efforts in Maryland
As part of its long-standing tradition of assisting neighboring electric companies in need, FirstEnergy Corp. utilities have sent 140 employees - including 56 line crews - to Rockville, Maryland, to help restore electrical service to more than 87,000 Pepco customers who remain without electricity after a devastating thunderstorm hit the greater Washington, D.C. area yesterday morning. ...
Dominion Virginia Power Crews Restoring Service After Severe Storms Cross State
Dominion Virginia Power continues to restore power to customers who lost service Thursday afternoon and evening because of a line of severe thunderstorms, near-hurricane force winds and heavy rains that crossed much of Virginia. ...
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