Addressing Power-Quality Complaints
The role of computers, electronic devices and other equipment that relies on computer guidance has expanded into nearly every facet of our daily lives...
United Kingdom: Blackouts Decision Made
The Office of Gas and Electricity Markets (OFGEM; London) has found that the National Grid Co. (NGC, Gallows Hill, Warwick) did not breach its legal obligations...
United States: BG&E Enlists Support from KEMA for Reliability Redesign Initiative
KEMA (Burlington, Massachusetts) has been retained by Constellation Energy subsidiary Baltimore Gas and Electric Co. (BGE; Baltimore, Maryland) to support...
Central Virginia Electric Improves Customer Service with StakeOut
Increasing the efficiency of the staking process is the main goal in implementing StakeOut. This will let us connect customers faster, said Bruce Maurhoff,...
DPL Energy Deploys Peace CIS for Ohio Customers
DPL Energy, a subsidiary of DPL Inc. (Dayton, Ohio, U.S.), has deployed Peace Software's (Miami, Florida, U.S.) Peace Customer Information System (CIS)...
Entergy Expands Online Advice with Apogee Energy Calculators and Kids Korner
Entergy customers in Louisiana, Mississippi and Arkansas can see how it all adds up every time they plug in another television set, computer or refrigerator...
Let's Not Lose Our Resolve
My last editorial poked fun at opportunists attempting to leverage the Aug. 14, 2003, blackout for their financial gain. But I also peered into the report...
The Many Routes of Reliability
How does a utility deliver the right level of reliability when it serves different customers with different needs from the same point in the network?...
United States: MPSC Requires Electric Companies to Make Any Necessary Changes to Avoid Power Disruptions
The Michigan Public Service Commission (MPSC) issued an order requiring electric companies in Michigan to review and, if necessary, make operating changes...
Aquila Selects MITEM for Major Initiative to Enhance Call Center Customer Service Operations
MITEM Corp. (Menlo, Park, California, U.S.), the leading provider of application integration software to public utilities and energy companies, announced...
Assessing Stability Conditions To Evaluate the Risk of Blackout
Recent conversations with professionals in electric utility control centers reveal a sense of helplessness when it comes to blackouts. Almost universally,...
The Blackout: From Speculation & Opportunism to Reality
It looks like almost everyone has a slant on how to avoid blackouts. Of course, there is money to be made in any crisis. Last year, a mixed bag of vendors,...
LCRA Fills a Metering Void
Deregulation of the retail electric market in Texas forced the Lower Colorado River Authority (LCRA), a public generation and transmission utility, to...
Practical Approaches to Reliability Improvement
Utilities are always looking to optimize their power-delivery networks to ensure customers receive appropriate levels of power quality and reliability....
United Kingdom: Half of Energy Customers Have Changed Suppliers
Energy regulator Ofgem has welcomed the success of energy competition, which has seen around 50% of all Scottish customers change their energy suppliers....
United States: MPSC Requires Electric Companies to Make Any Necessary Changes to Avoid Power Disruptions
The Michigan Public Service Commission (MPSC) issued an order requiring electric companies in Michigan to review and, if necessary, make operating changes...
SERC Adopts Enforceable Electric Reliability Compliance Program
The Southeastern Electric Reliability Council unanimously agreed to the immediate implementation of an enforceable electric reliability compliance program...
United States: PSE Seeks Rate Increase to Enhance Service and Cut Market Risks to Customers
Puget Sound Energy (PSE; Bellevue, Washington) filed an electric and natural-gas rate-increase proposal with state regulators designed to strengthen the...
Blackout Update: In Blackouts, Consumers Are Left in the Dark, Accenture Study Finds
Consumers affected by last August's power blackout said they suffered financial losses as a result, have not received enough information on the causes...
Is it Time to Cut the Ties that Bind?
In the wake of the August 14 blackout, everyone says we need more transmission from the liberal New York Times to the conservative Wall Street Journal,...
Duke Responds
Tracking a storm is an exacting, inexact science. Power-outage restoration following a major storm is equally dependent upon the nature and extent of...
Optimizing Power Quality and Reliability Initiatives
On Aug. 14, 2003, 22 million customers lost power in the Northeast Blackout, an event that brought worldwide attention to the issues of infrastructure...
RESTORE: Self-Support Storm Team Preparedness
Utilities located along the Eastern-Atlantic region of the United States have weathered their share of storms and hurricanes. Standby crews are familiar...
United Kingdom: Ofgem Investigates 2003 System Failures
Following the transmission failures and subsequent power cuts experienced in August and September 2003 in South London and East Birmingham, United Kingdom,...
Country Energy Embraces Customer Management
In 1995, Australia introduced a staggered timetable for electricity deregulation that gave customers freedom to select their energy provider. Australia's...
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