Where Are We With Customer Choice?
With three teenagers in the house, our home stays in nearly constant turmoil. We seem to careen from crisis to crisis. My teens, in their rush to grow...
Customer-Oriented Reliability
Memphis Light, Gas and Water (MLGW) engineers took Bill Gates to heart when he stated, Your most unhappy customers are your greatest source of learning....
Erwin Utilities Reduces Service Disconnects by 75% with The Collector
Becky Renfro, customer-billing clerk at Erwin Utilities (Erwin, Tennessee, U.S.), is always looking for the easiest, fastest and most-effective way to...
The Impact of Regulatory Policy on Reliability
The regulatory purview in the United States has shifted from stranded assets and generation to the power grid and distribution reliability. Regulators...
Ireland: Ireland Faces Possible Electricity Shortage
Ireland's ESB National Grid, an independent body that runs the nation's electricity system, said Ireland could experience a significant electricity shortage...
Netherlands Utility Completes Deployment of Full-Scale Billing and Customer Care Software Platform
Netherlands-based utility ONS Energy has successfully completed its deployment of the Excelergy (Lexington, Massachusetts, U.S.) Revenue Manager software...
UCTE Releases Findings on September 28th Blackout in Italy
Grid operators of the five countries involved in the Sept. 28, 2003, blackout in Italy (Austria, France, Italy, Slovenia and Switzerland) released a joint...
Dominion Restores Power to More Than One Million Customers
Dominion (Richmond, Virginia, U.S.) has restored power to 1.1 million of the total 1.8 million customers who lost electric service as a result of Hurricane...
Edison Electric Institute's Five Steps to Reliability
When Congress returns after Labor Day, lawmakers will take up pending energy legislation that already contains five key provisions (see below) needed...
FADE TO BLACKOUT
It was no more than a 10-second event. A tree brushed a power line. Switches failed. Power line operators knew nothing and did nothing about an electric...
Inside NERC's Electric Reliability Legislative Proposal
What is the background of NERC's electric reliability proposal?...
Joint U.S.-Canada Task Force Releases Power Outage Sequence of Events
The Joint U.S.-Canada Power Outage Task Force investigating the Aug. 14, 2003, blackout released a timeline of events Friday, Sept. 12, 2003, that will...
NERC: Trying to Fill In the Blanks
President Michehl Gent Responds to Tauzin and Dingell Queries...
POWERLESS
A perplexing and still unresolved question is whether the blackout could have been contained in Ohio, particularly if the right alarms would have been sounded on FirstEnergy’s system....
PPL Electric Utilities Wrapping up Largest Restoration Effort in its History
With service restored to nearly 490,000 homes and businesses since Isabel barreled through central and eastern Pennsylvania, PPL Electric Utilities (Allentown,...
United States: Coalition Urges Consumers to Help Prevent Outages
The Demand Response and Advanced Metering (DRAM; Washington, D.C.) coalition recently urged federal and state policy-makers to empower electricity consumers...
NERC’s Mission May Require Some Muscle
On Nov. 9, 1965, a blackout left 30 million people across the Northeastern United States and Ontario, Canada in the dark. In an effort to prevent this...
Anatomy of A Power Failure
A U.S./Canada power outage task force reports filed on Sept. 12, 2003 details the sequence of events of the outage before and during the cascade that...
Nearly 95% of BGE Customers Back in Service; Efforts Focus on Individual Single Homes as Restoration Continues
Baltimore Gas and Electric (BGE; Baltimore, Maryland, U.S.) announced Thursday, Sept. 25, 2003, that it had restored power to nearly 95% of its customers...
Chemical Manufacturer Improves PQ with UPS
An ethylene manufacturer in Bahia Blanca, Argentina, chose the PureWave UPS system from S&C Electric Co. (Chicago, Illinois, U.S.) to eliminate production...
Where Were You the Day the Lights Went Out?
From South Carolina's Home Page as Reported by The Associated Press Newark, NJ At First, It was 9/11 All Over Again Margie Leonard of Newark was trying...
Demand and Capacity as Reported by the NERC Regions
1965, 1996 and now 2003 ... What's next?...
It's Dj Vu, All Over Again
Note to our readers: You are about to read one of the most exhaustive pieces of writing, reporting and research ever compiled about the problem with America's...
Albany Water, Gas & Light to Use Mobile AMR for All Meters
By the summer of 2004, the Albany Water, Gas & Light Commission (Albany, Georgia, U.S.) will be reading all of its gas, water and electric meters via...
Blackout Task Force to Issue Findings
The U.S.-Canada task force investigating the Northeast blackout will release its findings after it assesses the 9-second period in which 34,000 miles...
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