China Takes a Giant Step
Demand Side Management (DSM) continues to develop since its introduction in North American and European countries some 30 years ago. Promoted by governments,...
The Cost of Reliability
Any utility veteran can attest to complaints by certain key accounts claiming reliability problems are costing him or her millions of dollars per year....
IT Tools Enhance Customer Service
With the rapid development of information technology (IT), utilities in developed countries are facing an increased customer demand for improvements in...
New York ISO Seeks Fines for Non-Competitive Conduct
The New York Independent System Operator (NYISO) has asked the FERC to approve a plan to impose large fines for those utilities and generators participating...
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