PA has recognized the 2009 recipients of its Reliability One and ServiceOne awards. They are presented annually to those utilities that have excelled in delivering reliable electric services to their customers, and to those who excel in customer service operations.

For the second consecutive year, Public Service Electric & Gas (PSE&G) was the recipient of the National Reliability Excellence Award. PSE&G, which also received the ReliabilityOne(TM) award for the Mid-Atlantic Region as well as the inaugural award for Enterprise Wide Best Practice in Transmission & Distribution, is a regulated utility delivering electric service to 2.1 million customers throughout New Jersey. The National Reliability Excellence Award is presented to the regional award recipient that has served as a consistent leader through demonstrated performance and a superior commitment to electric reliability.

Consolidated Edison Company of New York, Inc. (Con Edison) received both the ReliabilityOne(TM) Award for the Northeast Region as well as the award for Outstanding System Wide Reliability. Con Edison excelled in providing superior outage frequency and duration performance on a system wide basis. Con Edison serves 3.2 million electric customers in New York City and Westchester.

San Diego Gas & Electric (SDG&E) received the ReliabilityOne(TM) Award for the Western Region. SDG&E is a Sempra Energy utility serving 3.4 million consumers in San Diego and southern Orange counties.

Kansas City Power & Light, a subsidiary of Great Plains Energy, Inc. and a leading regulated provider of electricity and energy-related products and services to more than 800,000 customers in Missouri and Kansas was the recipient of the ReliabilityOneAward for the Plains Region.

We Energies, which offers electricity to 1.1 million customers in portions of Wisconsin and Michigan, was the recipient of the ReliabilityOne Award for the Midwest Region.

Roseville Electric, based in Roseville, CA, a suburb of Sacramento and provider of electricity to 52,000 residential and business customers, was the recipient of the Community Utility ReliabilityOne Award. This award is given to a public utility that provides outstanding service to its community customers.

The ReliabilityOne award is given annually to utilities that have excelled in delivering reliable electric service to their customers. All utilities operating electric delivery networks in North America are eligible for consideration for the ReliabilityOne award. Selection of provisional recipients is based primarily on system reliability statistics that measure the frequency and duration of customer outages. After provisional recipients are selected, each company undergoes an on-site certification process, which provides an independent review of the policies, processes and systems used to collect, analyze and report a company's reliability results.

PA also recognized those utilities that excel in the area of customer service and care with the presentation of the ServiceOne awards. The recipient of the 2009 ServiceOne award was Florida Power & Light, which serves 4.4 million customers throughout Florida. With this year's award, FPL becomes the only utility to have won the ServiceOne award six times.

Awards were given to utilities that excelled in functional areas within customer service for a typical North American utility. This year's Balanced Scorecard Achievement Award recipients are:

• Contact Center - Florida Power & Light 
• Field Service - Entergy 
• Meter Reading - Dominion 
• Billing - Dominion 
• Payment - First Energy 
• Credit & Collections - NorthWestern Energy 
• Revenue Assurance - NiSource - Indiana

The ServiceOne award is based on a set of criteria that covers nearly all the functional areas within customer service operations typical for a North American utility. These functional areas include the contact center, billing, payment, revenue protection, credit and collections, meter reading and safety. Utilities that participate in PA Consulting Group's annual Polaris performance benchmarking program are considered for a ServiceOne award. While PA administers the program, an advisory committee consisting of members within the Polaris program provides advice regarding its content and criteria.