Baltimore Gas & Electric (BGE; Baltimore, Maryland, U.S.) has gone live with Centricity, a network management software system that allows for rapid response during power outages and streamlines several critical distribution operations functions.

Centricity, from CES International (Alpharetta, Georgia, U.S.), takes data from incoming customer calls regarding power outages and ties it to location data from BGE's geographic information system (GIS) and supervisory control and data acquisition (SCADA) system, creating an integrated computer network model that provides real-time decision-making information.

As part of the Centricity solution, BGE installed MyCentricity, which automatically alerts key company service personnel via network printer or e-mail to a pager, mobile phone or PDA when unplanned outages occur or when planned outages occur for service work and network upgrades. This helps BGE move to a proactive approach in contacting critical customers when outages are planned or unplanned. BGE also deployed CommandCentricity, which contains Executive Dashboard, a decision support tool that provides supervisory and executive personnel distribution network status and event status information via Web browser over the corporate intranet.
Circle 167 on Reader Service Card or visit freeproductinfo.net/tdw