Hydro Ottawa Limited (Ontario, Canada) signed a contract for additional Intergraph Geospatial Resource Management (GRM) solutions. The new contract follows successful deployment of an outage management system (OMS) based on Intergraph's (Hunstville, Alabama, U.S.) InService. The new operational system successfully met its first challenge within 24 hours of going live. A snowstorm knocked out power to roughly 5500 of the 265,000 Hydro Ottawa customers. During the power outage, Hydro Ottawa staff were able to log and track calls, diagnose the power outage and dispatch work to the field crews using their newly implemented InService technology.

“With the new system, Hydro Ottawa can now improve communications and reduce restoration time during power outages, as well as predict and correct probable distribution network failures,” said Norm Fraser, vice president of operations. “We are looking forward to taking the next step with Intergraph to complete implementation of our integrated Geospatial Resource Management environment.”

With the new contract, Intergraph will implement additional components of Intergraph's G/Technology, the company's enabling geofacilities management core of a GRM system. Hydro Ottawa's GRM environment will support seamless workflows among daily activities, including the planning, design, construction, operations and maintenance and emergency response functions.

The enterprisewide solution will be used throughout the organization from engineers, designers and executives to control room operators, field crews and customer-service agents. The GRM solution will be integrated with Hydro Ottawa's various corporate systems, including the Customer Information System and the Enterprise Resource Planning system.
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