By bringing online a number of customer-friendly options in recent years, Commonwealth Edison Company has taken leaps forward to keep in-step with customers' habits and modern lifestyles. In record numbers, customers are finding with a few clicks of a mouse they can handle a variety of account management functions on a 24-7 basis. And, one of these innovations--the ComEd Online Convenience Center--has raised the bar for other utilities to follow, according to the ComEd release.
Available since June 2003, The ComEd Online Convenience Center has exceeded all expectations, as ComEd announced today that 100,000 customers have registered for the value-added online site.
A popular alternative for end-of-summer and early fall moves, the ComEd Convenience Center allows customers to start, stop or transfer electric service; establish payment options; report an outage; report a damaged meter; and update account information. Customers can create their own personal account by visiting http://www.exeloncorp.com/programs/online.
"At ComEd, we are helping customers take a few items off of their moving to-do lists by using technology that enables customers to tend to business whenever and however it is most convenient for them," said Frank Jiruska, vice president of Energy & Marketing Services of Exelon Energy Delivery, of which ComEd is a unit. "We couldn't be more pleased with the success of the ComEd Convenience Center, as it is the most visited portion of www.exeloncorp.com with more than 20,000 hits a month during move season. We hope to build off of this success so customers can realize other benefits that their energy company delivers."
Additionally, The ComEd Move Center (www.comedmove.com")-- an expansion of the Convenience Center--has proven to be a valuable asset, as 32,000 customers have used the online resource center since its inception in January 2004. Customers use the ComEd Move Center to connect/disconnect electric connection, as well as purchase local/long distance service, DSL, satellite/cable service and set up newspaper subscriptions. ComEd is pioneering this initiative. Arizona Public Service (APS), Nevada Power and Texas Utility (TXU) are the only other utility companies who have made such services available online.
ComEd also offers several payment options, including its eBill program that offers customers the ability to receive and pay their bills online. To date, more than 65,000 people use this service to view the same detailed billing information they would normally get in their mailboxes. It tracks payment history up to six months, and can be downloaded into financial management programs such as Quicken.
"Our online self-services are a significant part of adding value to the entire customer experience," Jiruska continued. "We recognize that Internet usage is increasing among our customer base. We want to think ahead of the curve and be there for our customers whenever they need us. Initiatives such as these prove to our stakeholders that we are continuously working on building a world-class utility company."