24seven was formed as a joint venture to manage electric, gas and water networks in the UK, Western Europe and North America. Owens will discuss the 24Seven business model and the types of outsourcing services utilized to reduce the cost of operating utility networks and to create growth potential and shareholder value. Pfeiffer will discuss outsourcing initiatives related to management and maintenance of data in the work order lifecycle. Pfeiffer outlines what areas utilities in North America and the United Kingdom are outsourcing and those they’re considering. These include records management, engineering design, site recording and provision of information to third parties, as well as update of corporate data. Pfeiffer will discuss the use of service level agreements and continuous improvement to ensure value delivery to utility managers.