For the sixth consecutive year, Southern Company, Atlanta, Georgia, U.S., rated highest in customer satisfaction among electric service providers in the American Customer Satisfaction Index (ACSI) survey of residential customers representing 30 gas and electric utilities across the United States. Overall, Southern Company tied for the fourth highest ranking among all companies in the 2005 first quarter survey.
The ACSI survey is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The recent first quarter survey results reported customer satisfaction scores for 13 industries: parcel delivery & express mail, U.S. Postal Service, airlines, telecommunications/fixed line, telecommunications/wireless service, cell phones, broadcasting/TV network news, telecommunications/cable & satellite TV, energy utilities, publishing/newspapers, hotels, hospitals and motion pictures.
"Customer satisfaction in our business is imperative," said Leonard Haynes, Southern Company's chief marketing officer. "Our financial success as a company depends on the satisfaction of our customers. We're constantly working to improve our relationships with our customers while simultaneously providing outstanding service, high reliability and competitive prices they've come to expect from our company."