- "After seven days without power, we were so glad to see four of your trucks come down our street. It only took them one hour to put us back online. Thanks for all of your help. It is nice to know that people still care about their neighbors and are willing to put in long hours to clean up this mess. We really appreciate the time your people spent away from their families to come down to Richmond to help us. We will never forget this. Your kindness will always be remembered. Thank all of the men for us."
- "Virginia thanks you for sending crews to our state to help clean up after Hurricane Isabel. We appreciate your efforts, and thank you for traveling far from your homes to assist us in our time of need. Your job is not easy; it's dangerous, and it takes a long time to get a whole region back online. Keep up the good work, and thank you so much!"
- "Thank you, thank you, for helping us out in Richmond, Virginia. After seven days without power, your crew came into the Lakeside area of town on Thursday (an older community), and within a few hours, we were saved. I will always have a place in my heart for Duquesne!"
- "I am one of the residents of Norfolk, Virginia, that was hit by the storm. ... I am from Pittsburgh and when I heard that Duquesne Light was helping out down here with restoring power, it made me feel very proud of my hometown. Keep up the good work and thanks for helping."
- "Last evening, one of your crews came to our rescue here in Richmond. The neighborhood had been without power for six days, and we hadn't seen a single utility truck even scouting out our area. But this Duquesne crew appeared around 6 p.m. and had our lines rewired and our power restored in the space of two hours. Your employees were both friendly and professional, and worked very hard to restore our service, allowing us all to get back to the business of living our lives. Thank you for sending your crews to our aid here."
- "I am a lineman's wife in Virginia. After Hurricane Isabel hit in Virginia and North Carolina, I knew the power outages would be great and that my husband would be working some long, hard hours. Dominion Virginia Power has called this the most devastating power outage in history. I cannot begin to tell you how much we all appreciate your family members coming to Virginia and North Carolina to help restore power to our communities. I understand how it is when a loved one goes far from home to help others. All of us here are rallying the crews and keeping the morale up as they are away from their families. The community has come together to prepare hot meals for the crews. Thank you again for all your help and sacrifice during this difficult time for us."
On Sept. 19, Duquesne Light sent close to 80 lineworkers, along with support personnel, load-lift bucket trucks and winch trucks to help Allegheny Energy with hurricane damage in the McConnellsburg, Pennsylvania; Williamsport, Maryland; and Augusta, West Virgnina areas. Twenty two-person crews then moved on to assist Allegheny Energy in Madison, Virginia, and Dominion in Richmond, Virginia. They returned to Pittsburgh on Sept. 29.
Duquesne Light had responded to the utilities' request to help restore electrical power to its customers after Hurricane Isabel came ashore in North Carolina and knocked out power to more than 4 million customers along the East Coast.