Enersource Hydro Mississauga has replaced its legacy customer information system with Oracle Utilities Customer Care and Billing to improve customer satisfaction and help comply with its soon-to-be-implemented Time-of-Use (TOU) billing requirements.

New smart metering regulations in Ontario have led local distribution companies such as EHM to make changes to their existing CIS to support TOU rates.

EHM, an energy distribution company serving more than 188,000 residential and business customers in the city of Mississauga, deployed a foundational CIS with Oracle Utilities Customer Care and Billing to meet these requirements. Since all LDCs in Ontario operate under the same general rules of the Ontario Energy Board, EHM has collaborated with other utilities on implementing its respective systems and sharing costs, as well as addressing changing OEB regulations, including monitoring and reporting requirements, more rapidly. Using the Oracle solution, EHM can manage the transactions between retailers and utilities, which is important because retailers in Ontario sell power to some customers, but use the utility for all power delivery and billing services.

Oracle Utilities Customer Care and Billing helps further EHM’s use of smart grid technologies with effective capturing and billing for energy consumption based on interval meter reads for commercial customers and, in the near future, residential customers.