Pinnacle West Subsidiary Selects iMedeon Solution
The Arizona Public Service (APS) subsidiary of Pinnacle West (Phoenix, Arizona, U.S.) has selected iMedeon's (Alpharetta, Georgia, U.S.) iM:Work wireless and Web-based field service management solution for providing improved customer service and reduced field service costs. Implementation of the solution began in October.
The open-system wireless platform will provide integrated work-schedule optimization, dispatching, back-office information access to field technicians wirelessly, field work order execution and real-time upload of field data to APS' legacy systems. The iM:Work Analyzer reporting capability will provide dispatchers and managers with important information reports that will lead to further customer service improvements.
Circle 206 on Reader Service Card
Want to use this article? Click here for options!
© 2012 Penton Media Inc.
Acceptable Use Policy
Comments are the sole responsibility of the person posting them. T&D World will not edit postings. If T&D World editors deem any comment inappropriate, we will preempt or remove the posting.
General Rules: T&D World will not allow comments that are found to be degrading based on gender, race, class, ethnicity, national origin, religion, sexual orientation or disability. Neither will epithets, abusive language or obscene comments be allowed.
blog comments powered by Disqus
