Christopher Root calls it, “The worst day of my professional life — ever and by far.” It was 2001, early January. While many people were still nursing their post-holiday hangovers, workers at Massachusetts Electric Co., a facility run by National Grid, were back on the job at the utility's substation in Everett, Massachusetts. Several crew members were performing a routine maintenance task at the site, which houses a large power transformer that feeds electricity to ...

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