Macrosoft conducted a survey studying Damage Assessment Practices followed by electric utilities, reporting common challenges and processes.

Respondents state that damage information is often left incomplete as the existing processes and tools are cumbersome and time consuming. Moreover, information collected is often inconsistent as assessors do not follow a structured data collection process.

Over 172 utility professionals participated in the survey providing information indicating most damage assessment procedure follows manual and paper processes to assess damages. Survey findings include:

  • Over 90% indicate efficient damage assessment is a high contributing factor to successful power restoration.
  • Only 19% are able to complete the restoration process on time.
  • 62% of field assessors typically have smart phones.
  • Over 83% are not entirely satisfied with their current process and tools.

Researchers found that assessors use notes and comments extensively to describe the conditions and complexity involved in the repair. Whereas, the best practices in the industry dictate that companies should have plans, tools and processes developed to support consistency and scalability as the event grows.