FirstEnergy Corp. utilities are responding to the spring snowstorm moving through portions of its service areas with an efficient and effective storm restoration process designed to return service to the largest number of customers as quickly as possible.

At this time, most of the outages associated with the storm are in western Pennsylvania. As of 1:30 p.m. today, approximately 18,000 customers in the Penelec service area and 5,300 customers served by West Penn Power are experiencing service interruptions due to the storm. In addition, approximately 3,000 customers across the Mon Power and Potomac Edison service territories lost power due to the storm. Additional outages are possible throughout the day as the snowfall and high winds continue.

FirstEnergy is mobilizing crews and support personnel from its utilities in Ohio, eastern Pennsylvania and New Jersey and is securing electrical contractors and tree contractors to assist with the restoration process. Overall, more than 500 additional personnel will be available to assist in hardest-hit areas. If needed, FirstEnergy also can secure additional utility crews from various mutual assistance organizations.

FirstEnergy crews and contractors will utilize the company's restoration process, which is designed to restore power safely and efficiently for affected customers:

  • First, crews focus on securing hazardous situations such as downed wires to protect public safety.
  • Priority also is given to hospitals, communications facilities, emergency response agencies and the transmission and substation facilities that supply power for local distribution systems.
  • Repairs are then made to circuits serving the largest number of customers, followed by restoration of service to individual homes.