Ameren Services Company, St. Louis, Missouri, has implemented Docucorp's Web-enablement capabilities. The added technology will enhance Ameren's existing online bill payment capabilities.
"Expanding our utility bill print solution to include Web presentment will significantly enhance our customer service," said Paul Straughn, manager of information technology, Ameren Services Company. "Not only will we be able to provide our customers with Web-based access to their bills through our eCustomer portal, but our customer service representatives (CSRs) will also be able to instantly access multiple bills from their desktops at one time. With full-fidelity capabilities, they will be able to see exactly what information a customer has, providing more informed and responsive service."
"Docucorp's Web-enablement capabilities provide Ameren with a common link to the archive for both CSRs and Ameren customers, maximizing the effectiveness of personalized customer care," said Kerry K. LeCrone, senior vice president, ASP, Docucorp International. "Their customers will now have the option to view and analyze account information with greater flexibility than they would have with a traditional printed bill."