PECO (Philadelphia, Pennsylvania) customers can now report an outage, check their service status, and pay their bill with PECO Smart Mobile On-the-Go, a new mobile optimized version of the PECO website. To take advantage of this service, first visit www.peco.com and sign up for PECO’s online convenience center.
PECO customers who are signed up for the company’s online convenience center, and manage their account electronically, can then use their account specific username and password to perform tasks on the mobile site.
“We want to provide our customers with tools to make it easier and faster for them to do business with us,” said Mark Alden, PECO vice president of Customer Operations. “This is the first of many new applications we are looking to incorporate into our portfolio of service options – all focused on improving the customer experience.”
This new portion of the PECO website has been designed for Smart Phones and tablet devices, like iPads. Customers, who access the site from their Smart Phone or tablet, will be asked whether they would like to view the full PECO website, or only the portion of the site that has been designed specifically for their Smart Phone or tablet device. When the customer visits the site in the future, the device will automatically direct the customer to version of the site they last visited.