DTE Energy in Detroit, Michigan, has introduced a new interactive mobile Android application (app) for customers to access a variety of up-to-the-minute information, including outage information from their smartphones.
The DTE Energy Outage Center Google Android App is available free of charge from the Android Marketplace.
Located at dteenergy.com, the Outage Center is a central area online where consumers interested in getting the latest information about power outages, can go to get tips on what to do during a storm or find out answers to other frequently asked questions. DTE Energy is one of the first utilities in the country to allow customers to report power outages via a downloadable native mobile smartphone application.
Using the app, DTE Energy customers can report power outages, view the status of a reported problem and explore a map illustrating the number of outages reported throughout the area.
DTE Energy has added this mobile capability to its existing suite of outage-related offerings to bring useful information to customers in the way they want or in an outage situation, where they are able to see it. In September, DTE Energy introduced an iPhone app.
"We have a variety of tools for our customers already available on the DTE Energy website and we want to extend those tools in new and engaging ways," said Patrick Duffy, Customer Service Manager with DTE Energy.