DTE Energy has introduced a new interactive iPhone application for customers to access a variety of up-to-the-minute information, including real-time outage information from their mobile devices.
The DTE Energy Outage Center app is available from the Apple iTunes App store or Apple.com free of charge.
Located at dteenergy.com, the Outage Center is a central area online where consumers interested in getting the latest information about power outages, get tips on what to do during a storm or other frequently asked questions. DTE Energy is one of the first utilities in the country to allow customers to report power outages via a downloadable native mobile smartphone application.
Using the app, DTE Energy customers can report power outages, view the status of a reported problem and explore a map illustrating the number of outages reported throughout the area.
DTE Energy has added this mobile capability to our existing suite of outage-related offerings to bring useful information to customers in the way they want or in an outage situation, where they are able to see it.
"We have a variety of tools for our customers already available on the DTE Energy website and we want to extend those tools in new and engaging ways," said Patrick Duffy, Customer Service Manager with DTE Energy. With the summer storm season upon us, extending the outage reporting tools to the iPhone was a great place for us to start."
Additional mobile communications offerings, such as the ability to check account balances and submit mobile payments are currently in development. DTE Energy is also working on an application that supports Android devices.
DTE Energy expects the iPhone app to give users a convenient method to report problems and retrieve updates. The company worked with Southfield-based RIIS to develop and test the application, which allows customers to access information on outages in their neighborhood or throughout Michigan.
The creation of an iPhone app broadens the reach of DTE Energy's Outage Center tools to a wider audience.