National Grid plc is procuring a flexible, enterprise-wide service management solution to enable it to manage its hybrid technology environment and improve its ability to respond quickly and cost-effectively to market changes.

HP Enterprise Services UK Limited has announced a new seven-year services agreement signed by the utility company operating in the United Kingdom and northeastern United States. HP will establish a multisupplier governance model to deliver a service-management function that will provide a single point of accountability across all of National Grid’s technology and services suppliers. HP will integrate all aspects of the IT service management processes and tools across the National Grid ecosystem, with comprehensive management of service levels to the business requirements.

“Technology underpins all of our critical business processes and we need to use technology to operate more efficiently and provide our customers with outstanding customer service and reliability,” said David Lister, chief information officer, National Grid. “We’re working with HP to establish a service management hub to manage our multisupplier environment more effectively and to enable us to be more flexible and achieve our cost and service goals.”

HP will use a combination of its Enterprise Service Management processes and HP Software, including the implementation of HP Universal Configuration Management Database (UCMDB), HP Service Manager 7, and all the requisite policies and procedures. The agreement also includes dedicated Service Desk Services for approximately 30,000 National Grid employees in the United Kingdom and northeastern United States.

“Many CIOs are wrestling with the challenge of managing complex hybrid environments that include a combination of traditional as well as private and public cloud,” said Mike Nefkens, senior vice president and general manager, HP Enterprise Services, EMEA. “The HP team brings deep service management expertise and tools with proven operational excellence from managing some of the world’s most complex, multisourced environments helping National Grid compete effectively today and in the future.”