Ventyx, an ABB company, has entered into a new contract with Enerjisa Başkent Electricity Distribution Co. for the latest release of Ventyx's mobile workforce management (MWFM) software solution, Service Suite, to support its field service operations.
Enerjisa Başkent Electricity Distribution, which serves almost 3.4 million consumers in Turkey, is deploying the Ventyx Service Suite to support the company's scheduling and dispatch of work to more than 2,000 field technicians spanning 800 crews. The Service Suite solution provides automated, real-time scheduling and assignment of work to appropriate field technicians, for both preplanned and in-day assignments. The software also gives dispatchers greater insight and automated tools to manage work flowing to and from the field, as well as improve the ability to handle customer commitments and emergency response.
Ventyx was chosen for the implementation because of its experience and expertise in the utility industry, as well as Service Suite's ability to schedule all work and resources and interface to the customer's SAP host system.
For more information, visit www.ventyx.com.