Blue Heron Consulting Corporation has announced the successful upgrade of the PeopleSoft Enterprise Revenue Management (ERM) system — formerly the PeopleSoft Customer Information System (CIS) — to version 8.95 at Benton PUD in Washington. Blue Heron Consulting led the combined Benton PUD and Blue Heron team through all phases of the implementation. Benton PUD went live with PeopleSoft CIS/ERM v8.95 on Monday, May 8, 2006.
“Blue Heron's experience with public utilities was a valuable resource for Benton PUD,” said Sarah Hahn, project manager at Benton PUD. “They understood our needs and requirements and used their experience to help us redesign our business processes to eliminate several inefficiencies. Their detailed methodology and well-designed project templates enabled us to have a very smooth and manageable CIS upgrade. Even after we went live, Blue Heron worked with us through a remote VPN connection to resolve a problem with our customer refund interface to our PeopleSoft Accounts Payable module. That kind of follow-up support has been a great help.”