Mid-Carolina Electric Cooperative Inc., Lexington, South Carolina, has upgraded to the latest version of Oracle Utilities Network Management System to improve network reliability, reduce outage durations and increase member satisfaction.

A long-term Oracle customer using Oracle Database and Oracle Application Server, MCEC upgraded to accelerate outage response and restoration. MCEC can now better identify and resolve power outages by predicting the location of faults. This helps dispatchers and repair crews manage and resolve issues quickly and efficiently. The utility can also now identify "priority groups" -- small groups of members in need of life-support -- experiencing outages and respond immediately.

In addition, MCEC has reduced call time in its service centers. Now, when a member calls to report a problem, MCEC's customer service representatives automatically receive outage status information via Oracle Utilities Network Management System and are better equipped to provide accurate and real-time information.

MCEC is also using Oracle Utilities Business Intelligence to compile its monthly outage reports. In the future, the utility hopes to use the business intelligence system to analyze trends related to outage calls by identifying problematic areas and circuits.