LET Systems provides OMS, network modeling, customer contact and mobile workforce management software for electric, gas, water and wastewater utilities. Its eRespond software platform provides utilities with the tools to increase network reliability, improve efficiency and reduce the cost of day-to-day operations while improving customer service and regulatory reporting. eRespond is a modular spatially enabled solution designed and meets the needs of a broad range of utilities--from small, community-based utilities with fewer than 200,000 service connections to large utilities that cover an entire country with approximately 16,000,000 service connections.
eRespond provides a comprehensive set of features designed to simplify the end-to-end process of incident and outage management in a utility's distribution network. It supports business processes such as customer trouble call management, fault identification and detection, automatic grouping of calls and telemetry using unique algorithms, smart meter and distribution management system (DMS) integration, work force management and regulatory reporting.
LET System's eRespond can improve the management of trouble calls, outages, planned outages and maintenance events, and provide quicker fault location identification, aiding in reduction of fault durations. The software platform can also improve the usage of field resources by providing tools to accurately report on outages via mobile and by allowing crews to identify and add devices to outages. eRespond also includes background monitoring of key event parameters with automatic user alerting, which is received via third-party SCADA, smart meter AMI and telemetry systems.
LET System's business will be reported in Trimble's Field Solutions segment.