ABB has received an order from Unitil Corp. for its ABB Network Manager DMS. Unitil, an investor-owned public utility holding company headquartered in Hampton, New Hampshire, will deploy Network Manager DMS at its affiliates, Utility Energy Systems and Fitchburg Gas and Electric Light Co.
Unitil will use ABB Network Manager DMS to improve its business processes in the areas of outage management, storm response and customer communications. Implementation will occur in two phases. Phase One will consist of the implementation of outage management system (OMS) functionality, with interfaces to Unitil’s geographic information system (GIS) and interactive voice response (IVR) systems. Phase Two will consist of the integration of ABB Network Manager DMS with Unitil’s existing AMI and SCADA systems.
ABB Network Manager DMS is an operations management system designed to help utilities reduce operating and maintenance costs while enhancing customer service. It provides advanced network modeling and management, integrated switching and tagging, trouble call and outage management, crew management, and historical archiving and reporting.