The electric utility industry started out in an age of discovery and progressed to an era of innovation — not bad for an industry most critics call unadventurous. The first 20 or 30 years of the industry, the period of discovery, was really a time of invention. Think about it: Everything the industry needed to serve the customer had to be developed on the fly, and in real time, as customers realized the benefits of electric lights and motors. Challenge does not seem to be a big ...
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