Billing http://tdworld.com/taxonomy/term/7381/more en Florida Public Service Commission Approves FPL's Request to Reduce 2015 Electric Rates http://tdworld.com/billing/florida-public-service-commission-approves-fpls-request-reduce-2015-electric-rates <div class="node-body article-body">The Florida Public Service Commission has approved Florida Power & Light Co.'s (FPL) 2015 rates for fuel and other electric service costs, helping ensure a net decrease in customer bills. </div> <div class="og_rss_groups"></div><p><a href="http://tdworld.com/billing/florida-public-service-commission-approves-fpls-request-reduce-2015-electric-rates" target="_blank">read more</a></p> http://tdworld.com/billing/florida-public-service-commission-approves-fpls-request-reduce-2015-electric-rates#comments Billing Energizing Wed, 29 Oct 2014 18:15:00 +0000 58241 at http://tdworld.com FPL Proposes Plan to Invest in Natural Gas to Save Customers Money http://tdworld.com/billing/fpl-proposes-plan-invest-natural-gas-save-customers-money <div class="node-body article-body">Florida Power & Light Co. has announced a plan to invest in long-term natural gas supplies, which the company believes will save customers millions of dollars and keep fuel costs lower for years to come.</div> <div class="og_rss_groups"></div><p><a href="http://tdworld.com/billing/fpl-proposes-plan-invest-natural-gas-save-customers-money" target="_blank">read more</a></p> http://tdworld.com/billing/fpl-proposes-plan-invest-natural-gas-save-customers-money#comments Billing Renewables Thu, 26 Jun 2014 14:37:00 +0000 51091 at http://tdworld.com Copyright David McNew / Getty Images Record Temps Cause 20 Percent Increase in Winter Usage for Ameren Illinois http://tdworld.com/billing/record-temps-cause-20-percent-increase-winter-usage-ameren-illinois <div class="node-body article-body">Ameren Illinois' purchasing strategies have kept gas supply prices lower than last year, but increased energy usage resulting from extreme cold temperatures may mean higher winter heating bills for Ameren Illinois customers. </div> <div class="og_rss_groups"></div><p><a href="http://tdworld.com/billing/record-temps-cause-20-percent-increase-winter-usage-ameren-illinois" target="_blank">read more</a></p> http://tdworld.com/billing/record-temps-cause-20-percent-increase-winter-usage-ameren-illinois#comments Billing Energizing Wed, 05 Mar 2014 00:03:00 +0000 43701 at http://tdworld.com Met-Ed Offers Outage Reporting on Facebook and Adds Crew Status to Outage Maps http://tdworld.com/billing/met-ed-offers-outage-reporting-facebook-and-adds-crew-status-outage-maps <div class="node-body article-body">Met-Ed is making it easier for customers to report outages and check the progress of service restoration efforts. </div> <div class="og_rss_groups"></div><p><a href="http://tdworld.com/billing/met-ed-offers-outage-reporting-facebook-and-adds-crew-status-outage-maps" target="_blank">read more</a></p> http://tdworld.com/billing/met-ed-offers-outage-reporting-facebook-and-adds-crew-status-outage-maps#comments Billing Energizing Tue, 04 Mar 2014 23:56:00 +0000 43691 at http://tdworld.com ComEd Seeks Customer Feedback on Three Potential Bill Designs http://tdworld.com/billing/comed-seeks-customer-feedback-three-potential-bill-designs <div class="node-body article-body">As part of its effort to improve customer service and satisfaction, ComEd today announced it is seeking feedback from customers on three possible residential bill designs to help determine what the final redesigned bill will look like. </div> <div class="og_rss_groups"></div><p><a href="http://tdworld.com/billing/comed-seeks-customer-feedback-three-potential-bill-designs" target="_blank">read more</a></p> http://tdworld.com/billing/comed-seeks-customer-feedback-three-potential-bill-designs#comments Billing Energizing Wed, 25 Sep 2013 15:51:00 +0000 33561 at http://tdworld.com Saudi Electricity Co. to Implement New Billing and Revenue Management http://tdworld.com/billing/saudi-electricity-co-implement-new-billing-and-revenue-management <div class="node-body article-body">Saudi Electricity Co. has ordered a comprehensive billing and revenue management solution based on SAP Utilities enterprise software to meet the functional, technical, and operational requirements of its rapid growth.</div> <div class="og_rss_groups"></div><p><a href="http://tdworld.com/billing/saudi-electricity-co-implement-new-billing-and-revenue-management" target="_blank">read more</a></p> http://tdworld.com/billing/saudi-electricity-co-implement-new-billing-and-revenue-management#comments Billing Energizing The Smarter Grid Wed, 07 Aug 2013 18:00:00 +0000 30461 at http://tdworld.com Price and Billing are Primary Drivers of Increased Customer Satisfaction with Utilities http://tdworld.com/billing/price-and-billing-are-primary-drivers-increased-customer-satisfaction-utilities <div class="node-body article-body">Despite ongoing severe weather across the United States resulting in longer outage periods per event, customer satisfaction with residential electric utilities has increased substantially from 2012 driven primarily by improvements in billing/payment, price and outage communications.</div> <div class="og_rss_groups"></div><p><a href="http://tdworld.com/billing/price-and-billing-are-primary-drivers-increased-customer-satisfaction-utilities" target="_blank">read more</a></p> http://tdworld.com/billing/price-and-billing-are-primary-drivers-increased-customer-satisfaction-utilities#comments Billing Energizing Wed, 17 Jul 2013 18:51:00 +0000 29361 at http://tdworld.com Customers Take Control http://tdworld.com/ami/customers-take-control <div class="field-byline"> By Drema Hughes, Tampa Electric </div> <div class="node-body article-body">Tampa Electric deploys sophisticated price-response program without an automated metering infrastructure. </div> <div class="og_rss_groups"></div><p><a href="http://tdworld.com/ami/customers-take-control" target="_blank">read more</a></p> http://tdworld.com/ami/customers-take-control#comments AMI Billing Thu, 11 Jul 2013 19:18:00 +0000 29221 at http://tdworld.com TXU Energy Right Time Pricing Plans Give Consumers More Clarity, Options and Incentives http://tdworld.com/billing/txu-energy-right-time-pricing-plans-give-consumers-more-clarity-options-and-incentives <div class="node-body article-body">With the introduction of the first four Right Time Pricing plans, TXU Energy is now the only retail electricity provider in Texas to offer residential customers the choice of free electricity all night or all weekend.</div> <div class="og_rss_groups"></div><p><a href="http://tdworld.com/billing/txu-energy-right-time-pricing-plans-give-consumers-more-clarity-options-and-incentives" target="_blank">read more</a></p> http://tdworld.com/billing/txu-energy-right-time-pricing-plans-give-consumers-more-clarity-options-and-incentives#comments Billing The Smarter Grid Thu, 11 Jul 2013 02:22:00 +0000 29091 at http://tdworld.com Satisfaction with Price Is Higher Among Retail Electric Customers Than Local Utility Customers http://tdworld.com/billing/satisfaction-price-higher-among-retail-electric-customers-local-utility-customers <div class="node-body article-body">Among retail electric provider residential customers, 41 percent have taken action in the past year to either switch providers, renew with their current retail provider, or sign up for retail service for the first time, with a majority citing price competition as a primary reason for taking action, according to the J.D. Power 2013 Retail Electric Provider Satisfaction Study.</div> <div class="og_rss_groups"></div><p><a href="http://tdworld.com/billing/satisfaction-price-higher-among-retail-electric-customers-local-utility-customers" target="_blank">read more</a></p> http://tdworld.com/billing/satisfaction-price-higher-among-retail-electric-customers-local-utility-customers#comments Billing Energizing Tue, 02 Jul 2013 14:23:00 +0000 28771 at http://tdworld.com