Consumers Energy has announced improved reliability for about 2 million homes and businesses in 2024 as the average customer experienced 21 fewer power outage minutes as compared to 2023, and over 93% of customers restored power in less than 24 hours.
Consumers Energy's Reliability Roadmap has set long-term goals to have fewer power outages (affecting no more than 100,000 customers, even during major storms) and to restore power to all customers in less than 24 hours.
The increase to 93% as compared to 87% of customers who restored power in 2023 is the result of quick responses to catastrophic storms and investments to strengthen the grid.
The average Consumers Energy customer was without power for 155 minutes in normal weather in 2024 as compared to 176 minutes in 2023, which is a 12% decrease in total minutes without power.
Consumers Energy carried out over 1,350 major upgrades and cleared trees, limbs and branches along 7,000 miles of electric lines last year. Other strategies were new technology, infrared cameras, more durable iron poles and even a robotic dog.
