Duke Energy Florida continues to make major progress as it works to restore power to all customers in the aftermath of Hurricane Ian.
“Duke Energy Florida continues to press ahead and restore outages throughout our territory. Our customers have been patient, but they are anxious to have power restored,” said Todd Fountain, Duke Energy Florida storm director. “There are hard-hit areas that will require more extensive work. But we are not stopping until all customers are restored.”
The estimated time of restoration (ETR) for the company’s hardest-hit counties has not changed:
- The current ETR for 90% of DEF customers in Highlands, Lake, Orange, Osceola, Polk, Seminole and Volusia counties is no later than 11:59 p.m. Sunday, Oct. 2.
As of 2 p.m., the company had restored more than 930,000 customers, with 77,000 customers still without power. Duke Energy Florida serves 1.9 million customers in the state.
Fountain added that while greatly improved weather conditions have aided efforts, the company is still facing local flooding and other access challenges – especially in the central and eastern counties.
Crews that have completed restorations in other areas are now joining forces, and Duke Energy Florida is concentrating its full workforce into these harder-hit areas. Click here for information on how Duke Energy restores power.
Keeping customers informed
Customers who experience a power outage can report it the following ways:
- Visit duke-energy.com on a desktop computer or mobile device.
- Use the Duke Energy mobile app – download the Duke Energy app from a smartphone via Apple Store or Google Play.
- Text OUT to 57801 (standard text and data charges may apply).
- Call the automated outage reporting system at 800.228.8485.
There is also an interactive outage map where customers can find up-to-date information on power outages, including the total number of outages systemwide and estimated times of restoration.
The company also will provide regular updates to customers and communities through emails, text messages, outbound phone calls, social media and its website, which includes power outage maps.
