With people on the go more than ever before, PECO has launched two new online tools to provide customers with convenient customer service – anytime, anywhere.
“It’s becoming increasingly important for our customers to manage their account and receive important service information on their mobile devices,” said Mike Innocenzo, PECO senior vice president and chief operating officer. “With these enhancements we can provide our customers the information they need, quickly and easily from the device that works best for them.”
The company’s newly enhanced mobile website (PECO Smart Mobile On-the-Go) provides customers with access to more account information, expanded options to view and pay their bill, report an outage and access to our enhanced outage map. The site is compatible with all mobile devices such as smart phones and tablets without the need to download an app.
The new online interactive outage map provides customers with more information when service is out. In addition to providing the number of customers affected by each incident, the map also allows customers to zoom in on a specific outage for details, including the cause, if a crew has been dispatched and the estimated time when service is expected to be restored.
The new outage map can be viewed on mobile devices by clicking on the Outage Map icon at peco.com. The map also can viewed on desktop computers at peco.com/outagemap or by clicking on the “Outage Map” link in the “Outage Center” section of PECO’s website.
