PA Consulting, the global innovation and transformation consultancy, announced Con Edison is the winner of its 2024 National ReliabilityOne® Award for providing the most reliable electric service in the nation. PA Consulting also selected Con Edison for Outstanding Reliability Performance in the Northeast Region Metropolitan Service Area.
“Con Edison has provided New Yorkers with reliable energy for more than 200 years,” said Lisa Primeggia, the company’s vice president, Manhattan Electric Operations. “These awards are a tribute to our strategic investments and our talented, diverse workforce. We will continue to invest to maintain the reliability our customers deserve and to build a clean energy future.”
PA Consulting makes the selections after in-depth analysis of reliability and outage information for electric providers across the United States.
The New York State Public Service Commission measures reliability by dividing the number of interruptions customers experience by the number of customers. Con Edison’s System Average Interruption Frequency Index number for 2023 was .11, while the figure for the rest of New York State was .94.
That means Con Edison’s service was nearly nine times more reliable as the service of the state’s other electric providers. The state figures do not include outages caused by major storms or snow and ice events that affect the underground electric delivery system.
Con Edison’s service was 10 times more reliable than the service of electric delivery companies across the nation in 2022, based on a report from the U.S. Energy Information Administration.
The annual awards go to utilities that demonstrate outstanding reliability and excel in providing the most dependable electric service to their customers.
All utilities operating dense electric delivery networks in North America are eligible for consideration for the ReliabilityOne® Award for service in a metro area. There are eight metropolitan service regional awards including Northeast, Mid-Atlantic, Midwest, Plains, Mountains, West, Southeast and Southwest.
After provisional recipients are selected, each company undergoes a certification process that provides an independent review and confirmation of the policies, processes and systems used to collect, analyze and report a company's reliability results.
